Frequently Asked Questions

Bitte lies unsere FAQs bevor Du uns eine Nachricht schickst.

We actually accept all major credit cards, Apple Pay, Google Pay, Paypal and much more.

The payment methods are constantly supplemented by our service providers Stripe and PayPal. If there is any payment method that is missing and you don’t want to order without it, please send us an eMail. As a rule, we also somehow manage non-digital payment methods.

Of course, all your data is protected in accordance with the German Data Protection Act (DSGVO) and in particular your payment data is exchanged in encrypted form by our service providers Stripe and PayPal and stored in accordance with the DSGVO. We do not store any credit card information on our servers.

As soon as we receive your order, we will—provided the items are in stock—pack it properly and hand it over to our logistics partner. Once this is done, we will send you a tracking number.

For special orders and items not in stock, we will give you a delivery date as soon as possible. For hardware mods and PCBs, this can take up to 6 weeks as they come from China and go through various customs, tax and logistics steps. Unfortunately, we have no influence on this process.

Of course you will receive a proper invoice with VAT for all your orders. For some items – especially the complete systems – there is a differential taxation according to §25a UStG (German VAT Act) where the VAT is not shown separately.

For orders from other EU countries, the respective tax is due in the corresponding country. Here we use the OSS (“One Stop Shop”) procedure. If you have a VAT ID number, the delivery will be made according to the reverse charge procedure.

We do not deliver outside the EU for complexity reasons and in no case to England/UK (sorry guys).

Send us a message

Contact:

Unfortunately, we are always “victims” of spammers, so we had to remove the contact form with Mailpoet (we also use the other communication). If you have any questions, please send us an eMail to: [email protected]

Our address:

CompuSys GmbH / RetroBuddys.com
Hattsmoor 22

22417 Hamburg
eMail: [email protected]