{"id":1939,"date":"2013-08-11T19:22:53","date_gmt":"2013-08-11T19:22:53","guid":{"rendered":"https:\/\/www.retrobuddys.com\/pages\/contact-and-faqs\/"},"modified":"2026-09-27T12:49:03","modified_gmt":"2026-09-27T12:49:03","slug":"contact-and-faqs","status":"publish","type":"page","link":"https:\/\/www.retrobuddys.com\/en\/pages\/contact-and-faqs\/","title":{"rendered":"Contact and FAQs"},"content":{"rendered":"\n<div class=\"row\"  id=\"row-64459584\">\n\n\n\t<div id=\"col-1344115245\" class=\"col medium-6 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Frequently Asked Questions<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n<p class=\"lead\">Bitte lies unsere FAQs bevor Du uns eine Nachricht schickst.<\/p>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2916056769\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2916056769-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-payment-methods-do-you-accept?\" aria-expanded=\"false\" aria-controls=\"accordion-2916056769-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What payment methods do you accept?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2916056769-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2916056769-label\">\n\t\t\t\n\n<p>We actually accept all major credit cards, Apple Pay, Google Pay, Paypal and much more.  <\/p>\n<p>The payment methods are constantly supplemented by our service providers Stripe and PayPal. If there is any payment method that is missing and you don&#8217;t want to order without it, please send us an eMail. As a rule, we also somehow manage non-digital payment methods.    <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3471228173\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3471228173-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-secure-is-the-payment-process-in-the-online-store?-will-my-data-be-protected?-\" aria-expanded=\"false\" aria-controls=\"accordion-3471228173-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How secure is the payment process in the online store? Will my data be protected? <\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3471228173-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3471228173-label\">\n\t\t\t\n\n<p>Of course, all your data is protected in accordance with the German Data Protection Act (DSGVO) and in particular your payment data is exchanged in encrypted form by our service providers Stripe and PayPal and stored in accordance with the DSGVO. We do not store any credit card information on our servers. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2110641847\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2110641847-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-exactly-happens-after-i-place-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-2110641847-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What exactly happens after I place my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2110641847-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2110641847-label\">\n\t\t\t\n\n<p>As soon as we receive your order, we will\u2014provided the items are in stock\u2014pack it properly and hand it over to our logistics partner. Once this is done, we will send you a tracking number. <\/p>\n<p>For special orders and items not in stock, we will give you a delivery date as soon as possible. For hardware mods and PCBs, this can take up to 6 weeks as they come from China and go through various customs, tax and logistics steps. Unfortunately, we have no influence on this process.  <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3863137921\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3863137921-label\" class=\"accordion-title plain\" href=\"#accordion-item-will-i-receive-an-invoice-for-my-orders?\" aria-expanded=\"false\" aria-controls=\"accordion-3863137921-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Will I receive an invoice for my orders?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3863137921-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3863137921-label\">\n\t\t\t\n\n<p>Of course you will receive a proper invoice with VAT for all your orders. For some items &#8211; especially the complete systems &#8211; there is a differential taxation according to \u00a725a UStG (German VAT Act) where the VAT is not shown separately. <\/p>\n<p>For orders from other EU countries, the respective tax is due in the corresponding country. Here we use the OSS (&#8220;One Stop Shop&#8221;) procedure. If you have a VAT ID number, the delivery will be made according to the reverse charge procedure.<\/p>\n<p>We do not deliver outside the EU for complexity reasons and in no case to England\/UK (sorry guys).<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-2089949523\" class=\"col medium-6 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Send us a message<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n<h3 class=\"uppercase\">Contact:<\/h3>\n<p><span style=\"font-size: 14.4px;\">Unfortunately, we are always &#8220;victims&#8221; of spammers, so we had to remove the contact form with Mailpoet (we also use the other communication). If you have any questions, please send us an eMail to:   <\/span><a style=\"font-size: 14.4px;\" href=\"mailto:info@retrobuddys.com\">info@retrobuddys.com<\/a><\/p>\n<div class=\"is-divider divider clearfix\" ><\/div>\n\n<h3 class=\"uppercase\">Our address:<\/h3>\n<p>CompuSys GmbH \/ RetroBuddys.com<br\/>Hattsmoor 22<\/p>\n<p>22417 Hamburg<br\/>eMail: <a href=\"mailto:info@retrobuddys.com\">info@retrobuddys.com<\/a><\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<p> <\/p>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":1235,"parent":1861,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-1939","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.retrobuddys.com\/en\/wp-json\/wp\/v2\/pages\/1939","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.retrobuddys.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.retrobuddys.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.retrobuddys.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.retrobuddys.com\/en\/wp-json\/wp\/v2\/comments?post=1939"}],"version-history":[{"count":2,"href":"https:\/\/www.retrobuddys.com\/en\/wp-json\/wp\/v2\/pages\/1939\/revisions"}],"predecessor-version":[{"id":24203,"href":"https:\/\/www.retrobuddys.com\/en\/wp-json\/wp\/v2\/pages\/1939\/revisions\/24203"}],"up":[{"embeddable":true,"href":"https:\/\/www.retrobuddys.com\/en\/wp-json\/wp\/v2\/pages\/1861"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.retrobuddys.com\/en\/wp-json\/wp\/v2\/media\/1235"}],"wp:attachment":[{"href":"https:\/\/www.retrobuddys.com\/en\/wp-json\/wp\/v2\/media?parent=1939"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}